Description:
I was a member of the Application Support Team whose primary responsibility was providing second level on-site and remote access support on behalf of the ING IT department for all ING Bank of Canada sites.
Responsibilities:
The major responsibilities of this role involved performing installation, configuration and maintenance of staff PCs which included any software roll-outs, upgrades, patches and service packs.
Highlights
- I met or exceeded all SLA’s in this position
- I worked with one other team member to create an all-in-one installer program that helped to speed up the installation process. This tool has been used by Application Support Team Members since.
Performance Review
